Privacy Policy

Dragonberry | Trend Setting Across the World website is owned by Dragonberry.com.au (AUS), which is a data controller of your personal data.

Effective Date: November 2025

Welcome to Dragonberry | Trend Setting Across the World!

This Privacy Policy explains how Dragonberry.com.au, operating under Phynix Inc., NYC, USA, ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from "https://dragonberry.com.au" (https://dragonberry.com.au).

By using our website, you agree to the terms outlined below.

1. Information We Collect

When you visit our site, we collect certain information to operate effectively and provide you with the best shopping experience. This includes:

a. Device Information:

- Browser type, IP address, time zone, and cookies installed on your device.

- Pages or products you view, referring websites, and how you interact with the site.

b. Order Information:

When you make a purchase or attempt to make a purchase through the site, we collect:

- Your name, billing and shipping addresses, email address, and phone number.

- Payment details (processed securely via Stripe — we do not store full card details).

- Purchase history and order details.

c. Optional Information:

If you subscribe to our newsletter, create an account, or contact us, we may also collect your preferences, feedback, or communication history.

2. How We Use Your Information

We process your data to:

- Fulfil and manage orders, payments, and deliveries.

- Communicate with you regarding your order or inquiries.

- Send marketing emails (only if you've opted in).

- Improve our website, services, and customer experience.

- Prevent fraud and ensure security of transactions.

We only collect information necessary for these purposes and do not sell, rent, or trade personal information to third parties.

3. Cookies

Our website uses cookies and similar technologies to:

- Enable essential site functionality (cart, checkout, login).

- Analyse performance and traffic to improve usability.

- Deliver personalised product recommendations or marketing (where consented).

You can manage or disable non-essential cookies in your browser settings.

4. Data Sharing

We may share your data with trusted third parties who help us operate our business, including:

- Stripe (payment processing)

- Shopify/Hostinger (website hosting and analytics)

- Courier and fulfilment partners (for order delivery)

All partners comply with relevant data protection laws and only use your data for the agreed purpose. Some data may be transferred outside Australia (e.g., to the USA) but always under secure, lawful conditions.

5. Data Retention

We retain your information only as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. You may request deletion of your personal data by contacting support@dragonberry.com.au.

6. Your Rights

Under Australian Privacy Principles (APPs) and, where applicable, GDPR (for EU/UK visitors), you have the right to:

- Access and correct your personal data;

- Request deletion ("right to be forgotten");

- Restrict or object to processing;

- Withdraw consent to marketing communications;

- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.

Requests may be made via support@dragonberry.com.au.

7. Data Security

We maintain administrative, technical, and physical safeguards to protect your personal information from unauthorised access, misuse, or disclosure.

While no online system can guarantee complete security, we take every reasonable measure to keep your data safe, including SSL encryption, secure servers, and access controls.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these external websites. Please review their individual policies before sharing any personal data.

9. Legal Disclosure

We may disclose information where required by law, subpoena, or to protect our rights, property, or safety, or that of our users or others.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be available on this page, with the effective date indicated above.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

support@dragonberry.com.au

© 2025 Dragonberry Pty Ltd | Operated by Phynix Inc., New York, USA. All Rights Reserved.